At oilcruetco, we maintain direct oversight of our logistical workflows to ensure your order is handled with professional care from our facility in Singapore. This Shipping Policy details our procedures for fulfilling orders destined for our customers in Europe.
- Order Dispatch and Fulfillment
Our dispatch operations are based at our registered address: 604 Clementi West Street 1, #07 44 Block 604, Singapore 120604. We coordinate with international carriers, including DHL, FedEx, and UPS, to facilitate the transport of our products to your location. - Transit Timeframes
The standard transit timeframe for deliveries to the European region is 5–12 working days. Please note that this period commences upon the dispatch of your items from our facility. - Tracking and Transparency
To ensure you remain informed regarding the status of your order, we utilise an automated system that issues tracking notifications directly to the email address provided at the time of your order. You will receive updates at key transit milestones, including:
Initial dispatch of the package.
Arrival at logistics points.
Final local delivery status. - Delayed Shipments
Should an order exceed the standard transit timeframe of 12 working days, we will initiate a formal investigation with the relevant carrier. Upon the conclusion of this investigation and based on the findings, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement shipment. - Contact Information
If you have questions regarding the status of your shipment, please contact our support team:
Email: glass@oilcruetco.com
Address: 604 Clementi West Street 1, #07 44 Block 604, Singapore 120604
Telephone: +65 88755217
By placing an order on www.oilcruetco.com, you acknowledge and agree to the terms outlined in this Shipping Policy. We reserve the right to update these terms as necessary to ensure continued compliance with international shipping regulations.