These Terms of Service govern your use of the website www.oilcruetco.com and the purchase of products from oilcruetco. By accessing our website and placing an order, you agree to comply with these terms, which are structured in accordance with Singaporean commercial practices and European consumer protection regulations.
- Orders and Fulfillment
When you place an order, you provide us with your contact details and shipping address. We aim to process orders with diligence. Once your order is dispatched, we collaborate with reputable carriers such as DHL, FedEx, and UPS to facilitate delivery. We provide automated tracking notifications to your registered email address at key stages of the transit process to keep you informed of your order’s movement. - Delivery and Risk of Loss
In accordance with European consumer protection directives, the risk of loss or damage to the goods passes to the consumer only upon physical receipt of the items. We remain responsible for the goods until they are delivered to the address you provided. If your order exceeds the standard transit timeframe of 5–12 working days, we will initiate an investigation with our carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement dispatch. - Right of Withdrawal
For customers based in the European Union, you possess a statutory 14-day “Right of Withdrawal” from the moment you receive your goods. You are entitled to return your order within this period without providing a reason. Please contact our support team at glass@oilcruetco.com to initiate the withdrawal process. - Damaged or Defective Items
Should you receive an item that is damaged or defective, we provide a direct resolution process. You are required to contact our support team via email and provide photographic evidence of the damage. Upon verification of the provided evidence, we will process a refund or arrange for a replacement. You are not required to return damaged items to our facility; the provision of photographic documentation is sufficient to facilitate your claim. - Communication and Support
For all inquiries, please contact our team via the following channels:
Email: glass@oilcruetco.com
Address: 604 Clementi West Street 1, #07 44 Block 604, Singapore 120604
Telephone: +65 88755217 - Changes to Terms
We reserve the right to amend these terms to ensure ongoing alignment with legal requirements and our operational practices. Any updates will be posted on this website. Your continued use of our services constitutes your acceptance of the updated terms.