At oilcruetco, we are committed to providing professional customer service and an excellent product experience. This policy outlines our refund and return procedures, in compliance with relevant Singaporean commercial regulations and the European Consumer Rights Directive.
- Shipping Delays and Solutions
We partner with logistics providers such as DHL, FedEx, and UPS, with a standard shipping timeframe of 5–12 business days. To keep you informed, we automatically send tracking notifications via the email address provided at checkout at key stages—such as shipment dispatch, arrival at logistics hubs, and local delivery. If shipping exceeds the standard timeframe, we will initiate an investigation with the carrier. Based on the findings, we will arrange either a full refund or a replacement shipment. - European Consumer “Right of Withdrawal”
In accordance with European consumer protection regulations, you have the right to return your order without providing a reason within 14 days of receipt. If you decide to return an item within this period, please contact our customer service team via email at glass@oilcruetco.com.
Return Address: Please send returned items to: 604 Clementi West Street 1, #07-44 Block 604, Singapore 120604. - Handling Defective or Damaged Items
If you receive an item that is defective or damaged, please contact our after-sales customer service immediately via email and provide photographic evidence of the damage.
Resolution: Upon verification, we will arrange for a refund or a replacement.
No Return Required: To simplify the process, you do not need to return defective or damaged items to our Singapore address; refunds or replacements can be processed based solely on the photographic evidence provided. - Refund Information
All refunds will be issued to the original payment method used at checkout. We accept various payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and various digital wallets. Refund processing times depend on the policies of the respective financial institutions. 5. Contact Information
If you have any questions regarding the refund or return process, please contact us via the following methods:
Email: glass@oilcruetco.com
Phone: +65 88755217
Office Address: 604 Clementi West Street 1, #07-44 Block 604, Singapore 120604
By placing an order on www.oilcruetco.com, you acknowledge that you have read and understood this Refund and Return Policy. We reserve the right to modify this policy in accordance with changes in relevant laws and regulations.