What payment methods do you accept?
We offer various ways to complete your purchase. We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, for your convenience, we facilitate payments through digital wallets, including Apple Pay and Google Pay. All transactions are processed through our payment infrastructure to maintain operational efficiency.
Shipping and Delivery
How will my order be shipped?
We collaborate with established international carriers, including DHL, FedEx, and UPS, to manage the movement of your items. Our standard transit timeframe is 5–12 working days.
How can I track my order?
Upon the dispatch of your order, we utilize an automated system to provide updates to the email address provided during checkout. You will receive notifications when your order is processed, arrives at logistics hubs, and is out for local delivery, allowing you to monitor the status of your shipment.
What happens if my order exceeds the standard delivery time?
Should a shipment exceed the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings of this inquiry, we will resolve the matter by providing a full refund or arranging a replacement shipment, according to the specific circumstances of the case.
Returns and Refunds
What is your return policy for European customers?
In accordance with European consumer protection regulations, customers within the European Union have a statutory 14-day “Right of Withdrawal” from the date of receipt. You may return your order within this period without providing a reason.
What is the procedure for damaged or defective items?
If you receive a product that is damaged or shows defects, please notify our support team via email at glass@oilcruetco.com. You are required to provide photographic evidence of the item’s condition. Once the evidence has been verified, we will arrange for a refund or a replacement. To simplify this process, you are not required to return damaged items to our facility; the submission of photographic documentation is sufficient.
Contact Us
How can I reach customer support?
For any further inquiries, please contact our team via the following channels:
Email: glass@oilcruetco.com
Telephone: +65 88755217
Address: 604 Clementi West Street 1, #07 44 Block 604, Singapore 120604